Terms and Conditions

Last Updated: November 12, 2025

Welcome to R-Pro Abroad Consult. By accessing and using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our consultation and advisory services.

1. Agreement to Terms

By engaging with R-Pro Abroad Consult's services, whether through our website, email, phone, or in-person consultations, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Services Provided

R-Pro Abroad Consult provides the following services:

• Study Abroad Consultation: Guidance and support for international study opportunities including university selection, application assistance, and admission support
• Work Abroad Advisory: Career counseling and placement support for international work opportunities
• Visa Application Support: Assistance with visa documentation and application processes
• Pre-departure Orientation: Guidance on travel, accommodation, and settling abroad
• Partner Institution Liaison: Coordination with our partner universities and organizations globally

3. Client Responsibilities

3.1 Accurate Information

Clients must provide complete, accurate, and truthful information in all applications and documents. Any misrepresentation may result in:

• Rejection of applications by institutions or immigration authorities
• Termination of our services without refund
• Legal consequences as per applicable laws

3.2 Timely Response

Clients are responsible for responding to our requests for information, documents, or actions within the specified timeframes. Delays caused by client inaction may affect application outcomes.

3.3 Document Authenticity

All documents submitted must be genuine and authentic. R-Pro Abroad Consult will not participate in or support any fraudulent activities.

4. Fees and Payment Terms

4.1 Service Fees

Our service fees are clearly communicated before engagement. Some of our services are offered at no cost to clients, particularly for applications to partner institutions in the UK and Australia where no application fees are charged by the schools.

4.2 Third-Party Fees

Clients are responsible for all third-party fees including but not limited to:

• University/college application fees
• Visa application fees
• Document translation and authentication costs
• English language test fees (IELTS, TOEFL, etc.)
• Medical examination fees
• Travel and accommodation costs

4.3 Refund Policy

Please refer to our separate Refund Policy page for detailed information on refund eligibility and procedures.

5. Service Limitations and Disclaimers

5.2 Changes in Immigration and Education Policies

Immigration laws, visa requirements, and educational institution policies are subject to change without notice. While we strive to stay updated, we are not responsible for policy changes that affect client applications.

5.3 Third-Party Actions

We are not liable for delays, rejections, or decisions made by third parties including universities, embassies, visa processing centers, or other government agencies.

6. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of R-Pro Abroad Consult and protected by intellectual property laws. Unauthorized use is prohibited.

7. Confidentiality

We maintain strict confidentiality of client information in accordance with our Privacy Policy. However, we may share necessary information with partner institutions, immigration authorities, or other relevant parties to facilitate your applications.

8. Limitation of Liability

To the fullest extent permitted by law, R-Pro Abroad Consult shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from rejection of applications by institutions or authorities
• Losses resulting from delays in processing by third parties

9. Client Conduct

Clients agree to:

• Treat our staff with respect and professionalism
• Communicate through official channels
• Not engage in any fraudulent or illegal activities
• Not misuse our services or share confidential information with unauthorized parties

10. Termination of Services

10.1 By Client

Clients may terminate services by providing written notice. Refunds, if applicable, will be processed according to our Refund Policy.

10.2 By R-Pro Abroad Consult

We reserve the right to terminate services if:

• Client provides false or misleading information
• Client engages in abusive or inappropriate behavior
• Client fails to fulfill payment obligations
• Continuing the relationship would violate laws or regulations

11. Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through good faith negotiations. If resolution cannot be reached, the matter shall be subject to the jurisdiction of Nigerian courts.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

Privacy Policy

Last Updated: November 12, 2025

At R-Pro Abroad Consult, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us directly, including but not limited to:

• Identity Information: Full name, date of birth, nationality, passport details, photographs
• Contact Information: Email address, phone number, residential address, emergency contact details
• Educational Information: Academic transcripts, certificates, test scores (IELTS, TOEFL, SAT, etc.), letters of recommendation, personal statements
• Professional Information: Work experience, CV/resume, employment history, professional references
• Financial Information: Bank statements, proof of funds, scholarship applications, payment information for our services
• Family Information: Parents' details, marital status, dependent information (when required for visa applications)
• Health Information: Medical certificates, vaccination records (when required for visa applications)
• Background Information: Criminal record checks, previous visa history, travel history

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Processing applications to educational institutions and employers
• Facilitating visa applications and immigration processes
• Coordinating with partner universities and organizations
• Providing consultation and advisory services
• Preparing necessary documentation and reports

2.2 Communication

• Responding to your inquiries and requests
• Sending application updates and important notifications
• Providing customer support
• Sharing relevant opportunities and updates (with your consent)

2.3 Service Improvement

• Analyzing service usage to improve our offerings
• Understanding client needs and preferences
• Conducting surveys and gathering feedback
• Developing new services and features

2.4 Legal Compliance

• Complying with legal obligations and regulations
• Preventing fraud and maintaining security
• Protecting our rights and those of our clients
• Responding to legal requests and court orders

3. Information Sharing and Disclosure

3.2 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or comply with legal processes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Physical and digital security measures for document storage
• Regular Audits: Periodic security assessments and updates
• Staff Training: Regular training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (typically 5-7 years for financial and application records)
• Resolve disputes and enforce our agreements
• Provide ongoing support and services

After the retention period, we securely delete or anonymize your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access your personal information and request corrections to any inaccurate or incomplete data.

6.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

6.3 Withdrawal of Consent

Where we process your information based on consent, you may withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.

6.4 Marketing Communications

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Updating your communication preferences

6.5 Limitations

Please note that some rights may be limited when:

• We have a legal obligation to retain your information
• Information is needed for ongoing services or applications
• Deletion would affect legitimate interests of other parties

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Analyze website traffic and performance

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

8. International Data Transfers

As we work with international institutions and partners, your information may be transferred to and processed in countries outside Nigeria. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. If we learn that we have collected information from a child under 16 without parental consent, we will delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications for significant changes
• Requesting renewed consent where required by law

12. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law, along with steps we are taking to address the breach.

Client Service Agreement

Last Updated: 2026

THIS CLIENT SERVICE AGREEMENT is made this day of 2026.

BETWEEN

R-PRO ABROAD CONSULT SERVICES LIMITED, a company duly incorporated under the Companies and Allied Matters Act, 2020 of the Federal Republic of Nigeria with its registered office at House 13, Road 1, Lekki Gardens Estate, Sangotedo, Lagos State, Nigeria (hereinafter referred to as "R-Pro Abroad", "Consultant", or "Service Provider");

AND

[Full Legal Name] of [Residential Address] Phone number: Email: (hereinafter referred to as the "Client" or "Applicant").

The Parties shall collectively be referred to as the "Parties" and individually as a "Party".

WHEREAS:

A. R-Pro Abroad Consult Services Limited ("R-Pro Abroad") is a duly incorporated company engaged in the business of international education consultancy and global mobility support services, including but not limited to study abroad advisory services, admission processing and placement assistance, educational institution selection guidance, visa advisory and application support, scholarship identification and advisory services, student relocation and settlement assistance, career counselling, work abroad facilitation support, internship and exchange programme support, and such other related international education and mobility services as may be offered by R-Pro Abroad from time to time;

B. The Client wishes to pursue educational, career, migration, professional development, or other international opportunities and has approached R-Pro Abroad to provide one or more of the services described above in connection with the Client's specific objectives and requirements;

C. R-Pro Abroad represents that it possesses the requisite expertise, experience, industry knowledge, professional networks, and resources necessary to render such services and has agreed to assist the Client in accordance with the scope of services selected by the Client, subject to the terms, conditions, limitations, and obligations contained in this Agreement;

D. The Parties acknowledge that R-Pro Abroad shall provide advisory, administrative, facilitation, and support services only, and that the grant of admission, visa approval, scholarship awards, employment opportunities, immigration approvals, or any other decision by educational institutions, employers, embassies, consulates, government agencies, or other third parties remains solely within the discretion of such third parties and cannot be guaranteed by R-Pro Abroad;

E. The Parties desire to set out in writing their respective rights, obligations, responsibilities, and expectations with respect to the services to be provided by R-Pro Abroad and the fees payable by the Client for such services.

1. DEFINITIONS

For the purposes of this Agreement, unless the context otherwise requires, the following terms shall have the meanings assigned to them below:

"Services" means all educational, advisory, consultancy, facilitation, administrative, support, and related services provided by R-Pro Abroad to the Client from time to time, including but not limited to educational counselling, school and course selection guidance, admission processing support, application review and submission assistance, scholarship identification and advisory services, visa guidance and application support, document review services, relocation and settlement assistance, accommodation search support, airport pickup coordination, work abroad facilitation support, career advisory services, immigration support services, and any other ancillary services agreed between the Parties in writing.

"Institution" means any university, college, educational institution, training centre, scholarship provider, funding body, employer, recruitment agency, professional body, certification authority, immigration authority, embassy, consulate, government department, regulatory authority, licensing authority, or any other organization, entity, or body involved in evaluating, processing, approving, or administering the Client's Application or related international mobility process.

"Application" means any request, submission, process, registration, enrolment, petition, expression of interest, admission application, scholarship application, visa application, residency permit application, work permit application, employment application, internship application, immigration application, credential evaluation process, professional licensing application, or any other process undertaken, facilitated, supported, or coordinated by R-Pro Abroad on behalf of or for the benefit of the Client in connection with the Services.

"Third Party" means any person, institution, organization, agency, authority, service provider, contractor, consultant, employer, educational institution, immigration authority, embassy, consulate, scholarship board, examination body, accommodation provider, airline, courier service provider, financial institution, government authority, recruitment agency, professional body, technology provider, or any other external entity involved directly or indirectly in the processing, evaluation, approval, administration, or implementation of the Client's Application or related services.

"Client" means the individual, parent, guardian, sponsor, corporate entity, or other person engaging R-Pro Abroad for the provision of Services under this Agreement and includes the Client's authorized representatives where applicable.

"Application Documents" means all forms, certificates, transcripts, passports, identification documents, academic records, financial statements, employment records, reference letters, personal statements, essays, immigration documents, supporting evidence, and any other documents or information submitted by the Client or required for any Application.

"Fees" means all charges, professional fees, consultation fees, service charges, administrative costs, processing fees, retainer fees, and any other amounts payable by the Client to R-Pro Abroad under this Agreement, excluding payments payable directly to a Third Party unless otherwise stated.

"Visa" means any travel authorization, residence permit, study permit, work permit, entry clearance, immigration approval, or other authorization issued by a competent immigration authority permitting the Client to enter, remain, study, work, or reside in a foreign country.

"Scholarship" means any financial aid, grant, bursary, sponsorship, tuition reduction, assistantship, educational funding, or other financial support offered by an Institution or Third Party to assist with educational or professional pursuits.

"Business Day" means any day other than a Saturday, Sunday, or public holiday in Nigeria on which commercial banks are open for business.

"Confidential Information" means all non-public, proprietary, personal, financial, educational, immigration, business, technical, or other information disclosed by either Party in connection with this Agreement, whether disclosed orally, electronically, or in writing, including personal data and Application Documents, but excluding information that is publicly available through no breach of this Agreement.

"Force Majeure Event" means any event beyond the reasonable control of a Party, including acts of God, pandemics, epidemics, government actions, changes in immigration or educational policies, war, civil unrest, strikes, natural disasters, cyberattacks, system failures, or other circumstances that prevent or delay the performance of obligations under this Agreement.

"Successful Application" means an application that results in the grant, approval, admission, scholarship award, employment offer, visa approval, permit issuance, or any other positive outcome sought by the Client, provided that such outcome is formally communicated by the relevant Institution or Third Party.

2. SCOPE OF SERVICES

Subject to the package or programme selected by the Client and payment of the applicable Fees, R-Pro Abroad may provide the following services:

2.1 Educational Consultancy Services

R-Pro Abroad may provide educational counselling and guidance services, including assistance with programme selection, institution matching, university and college selection, academic pathway planning, and advice on suitable study destinations based on the Client's educational background, career goals, and preferences.

2.2 Admission Processing Services

R-Pro Abroad may assist with admission applications to universities, colleges, schools, and other educational institutions, including application reviews, document preparation guidance, personal statement and essay support, application submission assistance, and follow-up communications with relevant institutions where necessary.

2.3 Scholarship Advisory Services

R-Pro Abroad may identify suitable scholarship, grant, bursary, sponsorship, or funding opportunities and provide guidance on eligibility requirements, application procedures, supporting documentation, and scholarship application submissions.

2.4 Visa Support Services

R-Pro Abroad may provide visa advisory and support services, including guidance on visa requirements, document preparation, application procedures, interview preparation, application submission support, and general immigration-related guidance relevant to the Client's selected destination.

2.5 Student Relocation Services

R-Pro Abroad may provide pre-departure support services, including travel preparation guidance, destination orientation, accommodation advisory services, settlement information, and other relocation-related assistance to facilitate the Client's transition to the destination country.

2.6 Work Abroad Services

R-Pro Abroad may provide advisory and support services relating to international employment opportunities, including work abroad counselling, employer communication support, work permit and immigration guidance, career advisory services, and information regarding applicable employment and migration pathways.

2.7 Ancillary Services

R-Pro Abroad may provide such additional advisory, administrative, facilitation, consultancy, or support services as may be agreed between the Parties in writing from time to time.

2.8 No Guarantee of Outcome

The Client acknowledges that R-Pro Abroad provides advisory and support services only and does not guarantee admission into any institution, the award of any scholarship, the issuance of any visa or permit, employment placement, immigration approval, or any other outcome that is subject to the decision of a third party.

3. SERVICE LEVEL COMMITMENTS

3.1.1 Professional Standard of Service

R-Pro Abroad shall perform the Services with reasonable skill, care, diligence, professionalism, and competence in accordance with generally accepted industry standards and best practices applicable to international education consultancy, visa advisory, relocation support, and international mobility services.

3.1.2 Response and Processing Targets

R-Pro Abroad shall endeavour to meet the following service targets:

Service Activity	Target Response Time
Email Enquiries	1 Business Day
Documentation Review	3 Business Days

3.1.3 Factors Affecting Timelines

The Client acknowledges that actual processing times may vary depending on the complexity of the matter, the completeness and accuracy of information provided by the Client, the responsiveness of third parties, public holidays, system outages, regulatory requirements, and other circumstances beyond the reasonable control of R-Pro Abroad.

3.1.4 No Guarantee

The response times set out above are service targets only and are intended as performance guidelines. They do not constitute guarantees, warranties, or legally binding commitments, and a failure to meet any target shall not give rise to any claim, refund, compensation, liability, or breach of this Agreement.

3.1.5 Third-Party Dependency

Where any Service requires action, approval, review, or response from an Institution or Third Party, R-Pro Abroad shall not be responsible for delays, interruptions, or outcomes resulting from the actions or omissions of such Institution or Third Party.

3.2 Client Communication

R-Pro Abroad shall maintain regular and professional communication with the Client throughout the duration of the engagement and shall use reasonable efforts to ensure that the Client remains adequately informed regarding the status of the Services being provided.

In particular, R-Pro Abroad shall:

• Keep the Client Reasonably Informed by providing periodic updates on the progress of applications, submissions, appointments, interviews, or other relevant processes being handled on behalf of the Client;
• Communicate Material Updates Promptly, including information received from Institutions, employers, embassies, immigration authorities, scholarship providers, or other relevant third parties that may affect the Client's application, eligibility, timeline, or prospects;
• Notify the Client of Additional Requirements as soon as reasonably practicable where further documentation, information, payments, verifications, or actions are required to advance or complete any Application or service;
• Provide Ongoing Guidance and Support throughout the engagement, including responding to reasonable enquiries, clarifying procedural requirements, advising on next steps, and assisting the Client in understanding the relevant application or relocation process;
• Use Appropriate Communication Channels, including email, telephone calls, virtual meetings, messaging platforms, or other agreed means of communication, for the delivery of updates and instructions.

The Client acknowledges that effective communication is dependent upon the timely provision of accurate contact information and prompt responses to requests made by R-Pro Abroad. R-Pro Abroad shall not be liable for delays or adverse outcomes arising from the Client's failure to respond to communications or provide required information within a reasonable time.

3.3 Quality Commitment

R-Pro Abroad is committed to delivering high-quality services and maintaining professional standards in all its dealings with Clients. In furtherance of this commitment, R-Pro Abroad shall:

• Exercise Professional Skill and Diligence by performing the Services with reasonable care, competence, professionalism, and attention to detail in accordance with applicable industry standards and best practices;
• Maintain Confidentiality by safeguarding all personal information, documents, and other confidential information provided by the Client and using such information solely for the purpose of delivering the Services, subject to applicable laws and regulatory requirements;
• Provide Accurate and Current Information by furnishing advice, guidance, and information based on the most current knowledge, policies, procedures, and requirements available to R-Pro Abroad at the time the advice is given, provided that such information may subsequently change without notice by relevant institutions or authorities;
• Treat All Clients Fairly and Professionally without discrimination, bias, harassment, or unfair treatment, and with due regard for the Client's interests, circumstances, and objectives;
• Act in Good Faith in all communications and dealings with the Client and seek to provide practical guidance and support throughout the engagement;
• Promote Transparency by clearly communicating service requirements, fees, applicable processes, and any material limitations affecting the Services.

The Client acknowledges that while R-Pro Abroad shall use reasonable efforts to provide accurate and reliable guidance, information obtained from Institutions, government authorities, embassies, employers, scholarship providers, and other third parties may change from time to time, and R-Pro Abroad shall not be liable for any consequences arising from such changes.

4. NO GUARANTEE OF OUTCOMES

4.1 Advisory Role Only

The Client expressly acknowledges and agrees that R-Pro Abroad acts solely as an adviser, consultant, facilitator, coordinator, and support service provider. R-Pro Abroad does not exercise control over the decisions, policies, procedures, timelines, or requirements of any Institution, employer, embassy, immigration authority, scholarship provider, government agency, or other third party involved in the Client's Application.

4.2 No Warranties or Guarantees

While R-Pro Abroad shall use reasonable professional skill, care, and diligence in providing the Services, the Client understands and accepts that R-Pro Abroad does not guarantee, warrant, represent, or promise the success of any Application or process.

Accordingly, R-Pro Abroad does not guarantee:

• Admission to any university, college, school, or educational institution;
• Scholarship awards, grants, sponsorships, bursaries, or other funding opportunities;
• Visa approvals or entry clearances;
• Immigration approvals or immigration-related benefits;
• Work permits, residence permits, or travel permits;
• Employment opportunities, job placements, or employment offers;
• Permanent residency, citizenship, or any immigration status;
• Processing timelines or decision-making periods;
• Travel authorisations or border entry approvals; or
• Any other outcome dependent upon the decision, action, or discretion of a third party.

4.3 Third-Party Decision Making

The Client acknowledges that all decisions relating to admissions, scholarships, visas, employment, immigration status, permits, funding, and related matters are made exclusively by the relevant Institution, employer, embassy, immigration authority, government agency, scholarship provider, or other third party. Such decisions are independent of R-Pro Abroad and are beyond its control.

4.4 No Liability for Unsuccessful Outcomes

R-Pro Abroad shall not be liable or responsible where an Application is rejected, delayed, refused, withdrawn, cancelled, suspended, or otherwise unsuccessful, provided that R-Pro Abroad has performed the Services with reasonable professional care and diligence.

4.5 Changes Beyond R-Pro Abroad's Control

R-Pro Abroad shall not be responsible for any adverse outcome arising from changes in immigration laws, visa policies, admission requirements, scholarship criteria, government regulations, institutional policies, labour market conditions, or any other circumstances beyond its reasonable control.

4.6 Client Acknowledgement

By engaging R-Pro Abroad, the Client acknowledges that payment of Fees is for the professional services, guidance, and support provided by R-Pro Abroad and not for any guaranteed admission, visa approval, scholarship award, employment opportunity, immigration benefit, or other specific result.

5. CLIENT OBLIGATIONS

5.1 The Client shall cooperate fully with R-Pro Abroad and provide all information, documentation, approvals, and assistance reasonably required for the provision of the Services.

5.2 In particular, the Client shall:

• Provide Accurate Information and ensure that all information supplied to R-Pro Abroad is true, complete, current, and not misleading;
• Submit Authentic Documents and ensure that all academic records, identification documents, financial records, employment records, certificates, and other supporting documents provided are genuine, valid, and lawfully obtained;
• Respond Promptly to requests for information, clarification, documentation, approvals, or instructions required to progress any Application or Service;
• Attend Scheduled Consultations, Interviews, Appointments, and Meetings arranged by R-Pro Abroad or any relevant Institution or Third Party, unless otherwise agreed;
• Meet All Applicable Deadlines relating to applications, document submissions, payments, interviews, visa requirements, enrolment procedures, or any other relevant process;
• Comply with Institutional and Regulatory Requirements imposed by any Institution, employer, embassy, immigration authority, government agency, scholarship provider, or Third Party;
• Maintain Valid Identification and Travel Documents, including a valid passport and any other documents required for the Client's intended Application or destination;
• Pay All Applicable Fees and Charges when due, including fees payable to R-Pro Abroad and any fees, levies, or charges imposed by Institutions or Third Parties;
• Notify R-Pro Abroad Promptly of any changes to the Client's contact details, educational background, employment status, immigration status, financial circumstances, or any other material information relevant to the Services.

5.3 Responsibility for Information Provided

The Client acknowledges that R-Pro Abroad shall be entitled to rely on the accuracy and authenticity of all information and documents supplied by the Client and shall not be under any obligation to independently verify the same.

5.4 Consequences of Non-Compliance

Where the Client fails to comply with the obligations set out in this Agreement, R-Pro Abroad shall not be responsible for any resulting delay, rejection, refusal, cancellation, additional costs, missed opportunities, or other adverse consequences affecting the Client's Application or objectives.

5.5 Client Liability

The Client shall be solely responsible for any loss, damage, delay, rejection, refusal, penalty, disqualification, or other adverse outcome arising from any false, inaccurate, incomplete, misleading, fraudulent, or outdated information or documentation supplied by the Client, whether intentionally or otherwise. R-Pro Abroad shall not be liable for any consequences resulting therefrom.

6. FEES AND PAYMENT

6.1 Service Fees

The fees payable for the Services shall be communicated to the Client and may be set out in any of the following documents:

• Engagement Letters;
• Quotations;
• Invoices;
• Programme Schedules;
• Service Proposals; or
• Any other written communication issued by R-Pro Abroad and accepted by the Client.

The Client acknowledges that the applicable fees may vary depending on the nature, scope, complexity, destination country, institution, and service package selected.

6.2 Payment Terms

Unless otherwise agreed in writing:

• All fees shall be paid in full before the commencement of the relevant Services;
• R-Pro Abroad shall not be obliged to commence or continue providing Services until the required payments have been received;
• Payments shall be made through the designated payment channels communicated by R-Pro Abroad;
• The Client shall be responsible for any bank charges, transfer fees, currency conversion charges, or other transaction-related costs.

6.3 Non-Refundable Fees

The Client acknowledges and agrees that:

• Application fees paid in connection with admission, scholarship, visa, immigration, employment, or similar applications are non-refundable;
• Administrative, consultancy, advisory, processing, and service fees paid to R-Pro Abroad are non-refundable once the relevant Services have commenced;
• Fees shall not be refundable merely because an Application is unsuccessful, delayed, refused, withdrawn, or cancelled by any Institution or Third Party.

6.4 Third-Party Charges

All fees, levies, charges, and expenses imposed by third parties shall be borne solely by the Client. Such charges may include, but are not limited to:

• Application fees;
• Tuition deposits and school fees;
• Scholarship processing charges;
• Visa and immigration fees;
• Medical examination fees;
• Biometric enrolment fees;
• Courier and document certification costs;
• Accommodation deposits;
• Airfare and travel expenses; and
• Any other charges imposed by an Institution or Third Party.

R-Pro Abroad shall not be responsible for any increase, change, or refund of such charges.

6.5 Late or Outstanding Payments

Where any amount due to R-Pro Abroad remains unpaid, R-Pro Abroad reserves the right to suspend, delay, or discontinue the provision of Services until all outstanding sums have been paid in full.

6.6 No Outcome-Based Payments

The Client acknowledges that fees payable under this Agreement are for the professional services, guidance, advisory support, and assistance provided by R-Pro Abroad and are not contingent upon or linked to the success of any Application, admission, scholarship award, visa approval, employment opportunity, immigration approval, or any other outcome.

7. THIRD-PARTY SERVICES

7.1 Engagement with Third Parties

The Client acknowledges that the successful delivery of certain Services may require R-Pro Abroad to communicate, coordinate, liaise, or facilitate interactions with various third parties on behalf of the Client. Such third parties may include, but are not limited to:

• Universities, colleges, schools, and other educational institutions;
• Scholarship bodies, grant providers, sponsors, and funding organizations;
• Employers, recruitment agencies, and professional placement organizations;
• Embassies, consulates, and diplomatic missions;
• Immigration authorities and border control agencies;
• Government ministries, departments, agencies, and regulatory bodies;
• Airlines, travel agencies, and transportation providers;
• Accommodation providers, landlords, and housing agencies; and
• Any other service provider or institution relevant to the Client's Application or relocation process.

7.2 Third-Party Independence

The Client acknowledges that all third parties operate independently of R-Pro Abroad and maintain exclusive control over their policies, procedures, requirements, timelines, eligibility criteria, fees, and decision-making processes. R-Pro Abroad has no authority to influence or control the decisions of any third party.

7.3 No Responsibility for Third-Party Actions

R-Pro Abroad shall not be responsible or liable for any act, omission, decision, delay, failure, negligence, or default of any third party, including any consequences resulting therefrom.

7.4 Exclusion of Liability for Third-Party Outcomes

Without prejudice to the generality of the foregoing, R-Pro Abroad shall not be responsible for:

• Rejection of any admission, scholarship, visa, permit, employment, immigration, or other application;
• Delays in processing applications, documents, approvals, or decisions;
• Refusal, cancellation, suspension, withdrawal, or revocation of any approval, permit, visa, scholarship, admission, or employment offer;
• Changes in policies, regulations, eligibility requirements, fees, quotas, immigration rules, admission criteria, or procedures implemented by any third party;
• System failures, website outages, technical disruptions, cyber incidents, or operational failures affecting third-party platforms or services;
• Inaccuracies, errors, omissions, or delays in information provided by any third party; and
• Any decision made by an Institution, employer, embassy, immigration authority, government agency, scholarship provider, airline, accommodation provider, or any other third party.

7.5 Third-Party Costs and Obligations

The Client shall remain solely responsible for complying with all third-party requirements and for the payment of any fees, charges, levies, deposits, penalties, or expenses imposed by such third parties. Any contractual relationship entered into between the Client and a third party shall be separate from this Agreement.

7.6 Client Acknowledgement

The Client acknowledges and accepts that the Services provided by R-Pro Abroad are facilitative and advisory in nature and that the final outcome of any Application or process remains entirely dependent upon the assessment, discretion, and decisions of the relevant third parties. Accordingly, no claim shall lie against R-Pro Abroad solely because a third party rejects, delays, refuses, suspends, modifies, or otherwise adversely determines the Client's Application or request.

8. CONFIDENTIALITY

8.1 Confidential Information

Each Party shall keep confidential and protect all Confidential Information received from the other Party in connection with this Agreement and shall exercise at least the same degree of care as it uses to protect its own confidential information, but in no event less than a reasonable standard of care.

8.2 Non-Disclosure Obligation

Neither Party shall disclose, publish, distribute, or make available any Confidential Information to any third party except:

• Where such disclosure is reasonably necessary for the performance and delivery of the Services;
• To employees, agents, consultants, contractors, or professional advisers who require access to the information for the purposes of this Agreement and who are subject to corresponding confidentiality obligations;
• Where disclosure is required by any applicable law, regulation, court order, regulatory authority, government agency, or other competent authority;
• Where the prior written consent of the other Party has been obtained; or
• Where the information has lawfully entered the public domain through no fault or breach of the receiving Party.

8.3 Use of Confidential Information

Each Party shall use Confidential Information solely for purposes connected with the performance, administration, and enforcement of this Agreement and shall not use such information for any unauthorized, competitive, personal, or unlawful purpose.

8.4 Protection of Client Information

R-Pro Abroad shall take reasonable administrative, technical, and organizational measures to safeguard the Client's personal information, application records, educational documents, immigration information, and other confidential data from unauthorized access, disclosure, alteration, loss, or misuse.

8.5 Return or Destruction of Information

Upon termination of this Agreement or upon reasonable request by the disclosing Party, the receiving Party shall return, delete, destroy, or otherwise securely dispose of Confidential Information in its possession, except where retention is required by law, regulatory requirements, or legitimate record-keeping obligations.

8.6 Survival of Confidentiality Obligations

The confidentiality obligations contained in this Agreement shall survive the expiration, completion, or termination of this Agreement and shall remain in full force and effect for a period of five (5) years thereafter, notwithstanding the cessation of the relationship between the Parties.

8.7 Remedies

The Parties acknowledge that any unauthorized disclosure or misuse of Confidential Information may cause irreparable harm for which monetary damages may be inadequate. Accordingly, the affected Party shall be entitled to seek injunctive relief and any other remedies available at law or in equity.

9. DATA PROTECTION

9.1 Compliance with Data Protection Laws

R-Pro Abroad shall collect, process, store, use, transfer, and otherwise handle the Client's personal information in accordance with applicable data protection and privacy laws, including:

• The Nigeria Data Protection Act, 2023 (NDPA);
• Regulations, guidelines, directives, and codes of practice issued by the Nigeria Data Protection Commission (NDPC) from time to time; and
• Any applicable foreign data protection, privacy, or information security laws that may apply to the Client's Application, destination country, Institution, employer, or service provider.

9.2 Purpose of Data Processing

The Client acknowledges that R-Pro Abroad may process personal information for purposes connected with the provision of the Services, including:

• Assessing the Client's eligibility for educational, employment, immigration, scholarship, or related opportunities;
• Preparing, reviewing, and submitting Applications;
• Communicating with Institutions and Third Parties;
• Providing visa, relocation, and advisory services;
• Maintaining client records and service documentation;
• Complying with legal, regulatory, and professional obligations; and
• Any other purpose reasonably necessary for the performance of this Agreement.

9.3 Client Consent

The Client hereby expressly consents to the collection, use, storage, processing, and transfer of personal information and Application Documents by R-Pro Abroad where reasonably necessary for the provision of the Services.

The Client further authorizes R-Pro Abroad to disclose, transmit, or share such information with relevant Institutions, employers, scholarship providers, embassies, consulates, immigration authorities, government agencies, accommodation providers, and other Third Parties involved in the Client's Application or relocation process.

9.4 Data Security

R-Pro Abroad shall implement reasonable administrative, organizational, and technical safeguards to protect the Client's personal information against unauthorized access, disclosure, loss, misuse, alteration, destruction, or other unlawful processing.

9.5 International Data Transfers

Where the provision of Services requires the transfer of personal information outside Nigeria, the Client acknowledges and consents to such transfer, provided that R-Pro Abroad takes reasonable steps to ensure that the recipient handles the information in accordance with applicable data protection requirements.

9.6 Client Responsibilities

The Client warrants that all personal information and documents provided to R-Pro Abroad are supplied lawfully and that any third-party personal data submitted by the Client has been obtained with the necessary consent or legal authority.

9.7 Retention of Records

R-Pro Abroad may retain personal information and Application records for such period as may be reasonably necessary to provide the Services, comply with legal and regulatory obligations, resolve disputes, maintain records, and protect its legitimate business interests.

9.8 Limitation

While R-Pro Abroad shall take reasonable measures to safeguard personal information, the Client acknowledges that no method of electronic transmission, storage, or processing is completely secure. Accordingly, R-Pro Abroad shall not be liable for data breaches, cyber incidents, or unauthorized disclosures caused by circumstances beyond its reasonable control, provided that it has complied with its obligations under applicable data protection laws.

10. INTELLECTUAL PROPERTY

10.1 Ownership of Intellectual Property

All intellectual property rights, whether existing before or created during the provision of the Services, shall remain the exclusive property of R-Pro Abroad. Such intellectual property includes, but is not limited to:

• Training materials and educational resources;
• Templates, forms, and application tools;
• Checklists, worksheets, and assessment materials;
• Methodologies, processes, systems, and business models;
• Manuals, guides, publications, and advisory materials;
• Website content, blogs, articles, and digital resources;
• Marketing materials, brochures, presentations, and promotional content; and
• Any trademarks, trade names, logos, branding, designs, copyrights, proprietary information, or other materials developed, owned, or used by R-Pro Abroad in connection with the Services.

10.2 Limited Licence to Client

R-Pro Abroad grants the Client a limited, non-exclusive, non-transferable, and revocable licence to use any materials provided solely for the Client's personal use and for purposes directly related to the Services provided under this Agreement.

10.3 Restrictions on Use

Except with the prior written consent of R-Pro Abroad, the Client shall not:

• Copy, reproduce, modify, or adapt any materials belonging to R-Pro Abroad;
• Publish, distribute, sell, sublicense, or commercially exploit such materials;
• Share such materials with third parties for commercial or business purposes;
• Remove or alter any copyright, trademark, or proprietary notices contained in such materials; or
• Use the materials in any manner that may infringe the intellectual property rights of R-Pro Abroad.

10.4 Client Documents

The Client shall retain ownership of all personal documents, certificates, records, and information supplied by the Client. However, the Client grants R-Pro Abroad the right to use such documents solely for the purpose of providing the Services and fulfilling its obligations under this Agreement.

10.5 Survival

The provisions of this Clause shall survive the termination or expiration of this Agreement and shall continue to apply for so long as the relevant intellectual property rights remain protected under applicable law.

11. WITHDRAWAL AND REFUNDS

11.1 Client Withdrawal Before Commencement of Services

The Client may withdraw from the engagement by providing written notice to R-Pro Abroad within three (3) calendar days of engaging the Services, provided that no substantive work has commenced and no applications, submissions, consultations, reviews, or other service activities have been undertaken by R-Pro Abroad.

Where withdrawal occurs within this period and before commencement of substantive work, R-Pro Abroad may refund any fees paid by the Client, less any administrative, banking, processing, or transaction costs already incurred.

11.2 Client Withdrawal After Commencement of Services

Where the Client elects to withdraw after R-Pro Abroad has commenced work on the engagement, the Client acknowledges that resources, time, expertise, and administrative efforts may already have been expended in providing the Services.

Accordingly:

• Consultancy, advisory, counselling, and professional service fees shall be non-refundable;
• Application processing fees shall be non-refundable;
• Administrative, documentation, assessment, review, and processing expenses incurred by R-Pro Abroad shall remain payable by the Client;

11.3 Refund Restrictions

No refund shall be due merely because the Client changes their mind, decides not to proceed with an Application, secures alternative arrangements, becomes ineligible for a programme, or otherwise elects to discontinue the engagement after Services have commenced.

11.4 Visa Refusals, Admission Refusals and Scholarship Denials

The Client acknowledges that admissions, scholarships, visas, immigration benefits, work permits, employment opportunities, and similar outcomes are determined solely by relevant Institutions and Third Parties.

Accordingly, the refusal, denial, rejection, cancellation, withdrawal, suspension, or delay of:

• An admission application;
• A scholarship application;
• A visa application;
• An immigration application;
• A work permit application;
• An employment application; or
• Any related application or request,

shall not entitle the Client to any refund, compensation, rebate, or reimbursement of fees paid to R-Pro Abroad.

11.5 Third-Party Payments

Any fees paid directly to universities, colleges, embassies, immigration authorities, scholarship providers, employers, accommodation providers, airlines, or other third parties shall be subject to the refund policies of the relevant third party. R-Pro Abroad shall not be responsible for obtaining, guaranteeing, or processing refunds from such entities.

11.6 Exceptional Circumstances

Any refund request outside the provisions of this Clause shall be considered solely at the discretion of R-Pro Abroad and shall not create any obligation on the part of R-Pro Abroad to grant a refund in similar circumstances in the future.

11.7 Finality of Refund Decisions

Subject to applicable law, the decision of R-Pro Abroad regarding eligibility for any refund under this Agreement shall be final and binding, having regard to the nature of the Services provided, the stage reached in the engagement, and any costs already incurred.

12. LIMITATION OF LIABILITY

12.1 General Limitation of Liability

To the fullest extent permitted by law, R-Pro Abroad, its directors, officers, employees, consultants, agents, representatives, and affiliates shall not be liable for any loss, damage, cost, expense, claim, liability, or adverse consequence arising directly or indirectly from any decision, action, omission, delay, or circumstance beyond its reasonable control.

12.2 No Liability for Third-Party Decisions

The Client acknowledges that admissions, scholarships, visas, immigration approvals, work permits, residency permits, employment opportunities, and related outcomes are determined solely by Institutions and other third parties. Accordingly, R-Pro Abroad shall not be liable for:

• Admission refusals, cancellellations, withdrawals, or denials;
• Scholarship denials, reductions, suspensions, or cancellations;
• Visa refusals, delays, cancellations, or revocations;
• Immigration decisions, residency determinations, deportation orders, or permit refusals;
• Work permit or employment authorization refusals;
• Employment rejections, failed placements, or withdrawn offers; and
• Any decision made by a university, employer, embassy, immigration authority, government agency, scholarship provider, or other third party.

12.3 Exclusion of Certain Losses

R-Pro Abroad shall not be liable for:

• Loss of educational, employment, business, or other opportunities;
• Relocation, resettlement, accommodation, travel, or related expenses;
• Loss of income, wages, earnings, profits, savings, or anticipated benefits;
• Emotional distress, disappointment, inconvenience, reputational damage, or loss of goodwill;
• Indirect, incidental, special, punitive, exemplary, or consequential losses; or
• Losses arising from inaccurate information, forged documents, omissions, delays, or failures attributable to the Client or any third party.

12.4 Delays and Force Majeure

R-Pro Abroad shall not be liable for any delay, interruption, suspension, or failure in performance caused by circumstances beyond its reasonable control, including changes in immigration policies, government regulations, institutional requirements, technological failures, labour disputes, pandemics, natural disasters, or other force majeure events.

12.5 Client Responsibility

The Client acknowledges that decisions regarding applications, travel, relocation, financial commitments, and educational or employment objectives are made at the Client's own risk and discretion. The Client remains responsible for verifying information and meeting all third-party requirements.

12.6 Liability Cap

Notwithstanding any contrary provision of this Agreement, R-Pro Abroad's total aggregate liability arising from or connected with the Services, whether in contract, tort (including negligence), statutory duty, or otherwise, shall not exceed the fees actually paid by the Client for the specific Service giving rise to the claim.

12.7 Exclusive Remedy

The limitation of liability in this Clause constitutes the Client's sole and exclusive remedy against R-Pro Abroad for any claim arising from the performance or non-performance of the Services.

12.8 Survival

This Clause shall survive the expiration, completion, cancellation, or termination of this Agreement.

13. CLIENT INDEMNITY

13.1 Indemnity by the Client

The Client shall indemnify, defend, and hold harmless R-Pro Abroad, its directors, officers, shareholders, employees, agents, consultants, representatives, and affiliates from and against any and all claims, actions, demands, liabilities, losses, damages, penalties, costs, expenses, fines, judgments, and reasonable legal fees arising out of or in connection with the Client's acts, omissions, representations, or breach of this Agreement.

13.2 Circumstances Giving Rise to Indemnity

Without limiting the generality of the foregoing, the Client shall indemnify R-Pro Abroad against any claim, loss, liability, cost, or expense arising from:

• False, inaccurate, or Misleading Information provided by the Client during the course of the engagement;
• Forged, Fraudulent, Altered, or Invalid Documents submitted by the Client to R-Pro Abroad or any Institution or Third Party;
• Any Breach of this Agreement by the Client, including failure to comply with the Client's obligations set out herein;
• Fraudulent, Dishonest, Criminal, or Deceptive Conduct committed by the Client or any person acting on the Client's behalf;
• Violation of Applicable Laws, Regulations, or Government Requirements, whether in Nigeria or any other relevant jurisdiction;
• Any misrepresentation made by the Client to an Institution, employer, embassy, immigration authority, scholarship provider, government agency, or other Third Party;
• Any fines, penalties, sanctions, investigations, or regulatory actions resulting from information or documentation supplied by the Client; and
• Any claim brought by a Third Party as a result of the Client's conduct, actions, omissions, or failure to comply with applicable requirements.

13.3 Legal and Professional Costs

The indemnity contained in this Clause shall include all legal fees, professional fees, investigation costs, settlement amounts, court costs, administrative penalties, and other expenses reasonably incurred by R-Pro Abroad in responding to, defending against, or resolving any claim or liability covered by this indemnity.

13.4 Duty to Cooperate

The Client shall promptly provide all assistance, information, documentation, and cooperation reasonably required by R-Pro Abroad in relation to any claim, investigation, proceeding, or dispute arising from circumstances covered by this Clause.

13.5 Continuing Obligation

The indemnity provided under this Clause shall survive the completion, expiration, cancellation, or termination of this Agreement and shall remain enforceable notwithstanding the cessation of the relationship between the Parties.

13.6 Exclusion

The Client shall not be required to indemnify R-Pro Abroad to the extent that any claim, loss, or liability arises directly from the gross negligence, wilful misconduct, or fraud of R-Pro Abroad.

14. FORCE MAJEURE

14.1 Force Majeure Events

Neither Party shall be liable for any delay, interruption, or failure to perform its obligations under this Agreement due to events beyond its reasonable control ("Force Majeure Event"), including:

• Government actions, sanctions, restrictions, or policy changes;
• Changes in immigration, visa, education, or regulatory requirements;
• Natural disasters and other acts of God;
• War, terrorism, civil unrest, or political instability;
• Epidemics, pandemics, quarantines, or public health emergencies;
• Travel bans, border closures, flight suspensions, or transport disruptions;
• Strikes, lockouts, labour disputes, or labour shortages;
• Closures of embassies, consulates, visa application centres, government or immigration offices;
• Power, telecommunications, internet, cybersecurity, or system failures; and
• Any other event beyond the affected Party's reasonable control that materially delays or prevents performance.

14.2 Suspension of Obligations

The affected Party's obligations shall be suspended for the duration and extent of the Force Majeure Event, without liability for breach.

14.3 Notification

The affected Party shall notify the other Party as soon as reasonably practicable, providing details of the event, its expected impact, and the obligations affected.

14.4 Mitigation

The affected Party shall use reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as practicable.

14.5 No Liability for Delays

The Client acknowledges that international education, visa, immigration, employment, and relocation processes are susceptible to Force Majeure Events. Accordingly, R-Pro Abroad shall not be liable for any resulting delay, cancellation, refusal, rescheduling, loss of opportunity, additional cost, or other consequence.

14.6 Right to Terminate

If a Force Majeure Event continues for more than sixty (60) consecutive days and materially affects the Services, either Party may terminate this Agreement by written notice without liability, except for obligations accrued before termination.

14.7 No Refund Entitlement

Where the Services are affected by a Force Majeure Event, the Client shall not be entitled to a refund of fees already earned, incurred, or paid to third parties, provided R-Pro Abroad has acted reasonably and in good faith.

15. TERMINATION

15.1 Termination by Notice

Either Party may terminate this Agreement for any reason by giving the other Party at least fourteen (14) days' prior written notice of its intention to terminate.

During the notice period, the Parties shall cooperate in good faith to conclude any ongoing Services, Applications, or administrative matters to the extent reasonably practicable.

15.2 Immediate Termination by R-Pro Abroad

Notwithstanding Clause 15.1, R-Pro Abroad may terminate this Agreement immediately upon written notice to the Client where:

• There is reasonable suspicion or evidence of fraud, misrepresentation, or unlawful conduct by the Client;
• The Client provides false, inaccurate, misleading, altered, forged, or fraudulent information or documentation;
• The Client commits a material breach of any provision of this Agreement and fails to remedy such breach within a reasonable period after receiving notice from R-Pro Abroad;
• The Client engages in conduct that may expose R-Pro Abroad to legal, regulatory, financial, or reputational risk;
• Any payment due under this Agreement remains outstanding beyond the applicable payment period;
• The Client refuses or fails to provide information, documents, instructions, or cooperation reasonably required for the performance of the Services; or
• R-Pro Abroad determines that continuing the engagement would result in a breach of applicable law, regulatory requirements, professional obligations, or ethical standards.

15.3 Effect of Termination

Upon termination of this Agreement:

• R-Pro Abroad shall cease providing further Services to the Client, except as may be required to conclude ongoing administrative matters;
• The Client shall immediately pay all outstanding fees, charges, expenses, and amounts due up to the effective date of termination;
• Any fees that have accrued, become immediately payable, or been earned before termination shall remain due and payable;
• The Client shall remain responsible for all third-party fees, charges, commitments, and obligations incurred before termination;
• Neither Party shall be relieved of any liability or obligation that accrued prior to termination.

15.4 No Automatic Refund

Termination of this Agreement shall not entitle the Client to a refund of any consultancy fees, application fees, administrative fees, or other amounts already earned or incurred by R-Pro Abroad, except as expressly provided in this Agreement or required by applicable law.

15.5 Preservation of Applications

Where termination occurs after an Application has been submitted, the Client acknowledges that any ongoing application or process with a third party may continue independently of R-Pro Abroad, and R-Pro Abroad shall have no further obligation to monitor, manage, or support such process following termination unless otherwise agreed in writing.

15.6 Survival

The provisions relating to confidentiality, data protection, intellectual property, limitation of liability, indemnity, outstanding payments, dispute resolution, and any other provisions which by their nature are intended to survive termination shall remain in full force and effect notwithstanding the termination or expiration of this Agreement.

15.7 Termination Without Prejudice

Termination of this Agreement shall be without prejudice to any rights, remedies, claims, or causes of action that either Party may have accrued prior to the effective date of termination.

16. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement shall be governed by the laws of the Federal Republic of Nigeria.

Both parties agree to resolve disputes amicably and in good faith. In the event of a dispute that cannot be resolved amicably, the matter shall be subject to the jurisdiction of the courts of the Federal Republic of Nigeria.